How to Scale Using Motivation and Accountability


Many organisations scale effectively by hiring promising people and then teaching and motivating them to do exceptional work. The following example shows how important is to hiring and developing people. Tamago-Ya is a Japanese company that produces fresh box lunches and sell them to Tokyo office employees. The typical order comes from a office that buys lunches … Continue reading How to Scale Using Motivation and Accountability

What is Digital Disruption and How Companies can Embrace it?


Today the only source of competitive advantage and value delivering comes from seeing what customers need and delivering it. Digital disruptors are changing complete industries, delivering value at a lower costs, with faster development times and with greater impact on customer experience. Digital disruption is simply a mindset that leads to a way of behaving; a … Continue reading What is Digital Disruption and How Companies can Embrace it?

Customer Experience Having the Customer at the Center of Your Business


Focus on the customer matters more than any other strategic imperative, customer experience is source of both decreased costs and increased revenue

What is a Program?


A program consists of a group of related projects and activities, managed in a coordinated way, in order to deliver outcomes and benefits related to the organisation’s strategic objectives that would not be available by managing each project individually. Programs are the link between the business strategy and the individual projects that will implement the … Continue reading What is a Program?

How Leaders Create Conditions for Change


Leaders can not dictate the culture, but they can nurture it. they can create the right conditions for change, creativity and innovation. Leader can multiply the effect of a team. Liz Wiseman interviewed more than 150 leaders to research her book Multipliers: How the best leaders make everyone smarter. Leaders who are multipliers can double … Continue reading How Leaders Create Conditions for Change

Personal Touch of Innovation


There are plenty of organisations that have fully embrace innovation as the essence of their business model. An example is 3M defines innovation as "New ideas plus action or implementation which results in an improvement, a gain or a profit". It is not enough to have a good idea only when you act, implement and … Continue reading Personal Touch of Innovation

Business and Poker


Tony Hsieh is one of the most important business leaders of our time, in his book Delivering Happiness he explain how Zappos is built on branding, culture and pipeline as the only competitive advantage that Zappos will have in the long run. In the chapter 3 of the book, Tony clearly defines the lessons he … Continue reading Business and Poker

Change Management Resources, Processes and Values


Reading about innovation and disruptive change, I found an important point: Authors Christensen and Overdorf give an overview of how companies fail to meet disruptive change as they don’t make an assessment of the organisation’s capabilities and limitations. They give a framework that helps in such assessment and concluded that "three factors affect what an organisation … Continue reading Change Management Resources, Processes and Values

3 Business Areas to Start Digital Transformation


Organisations are embarking on Digital Transformation initiatives covering three key areas: customer experience, operations and business models. Customer Experience: Digital technologies allow organisations to understand and collaborate with customers across all channels and touch points, whether physical or digital. The dialogue between customers and organisations has become more and more interactive and focused. This also … Continue reading 3 Business Areas to Start Digital Transformation

Digital Transformation and Change Management


The digital revolution is shaking things up, but long-established businesses like media, music, films, automotive and many more don't like being shaking, particularly if their business models are fragile. The true digital revolution has enhanced business processes, they have become cheaper, more reliable, faster, more convenient and more satisfying. Sometimes the digitally enhanced  process is a simple improvement on what already exists and … Continue reading Digital Transformation and Change Management