Kaiser Permanent (KP) is the largest integrated healthcare system in United States, the facts as of 2014 are over 10 million members, 177,000 employees and with annual reporting revenue of $56.4 billion. KP undertook few years ago a scaling journey to develop and implement electronic health record systems with the goal to make life better … Continue reading Scaling Up and Rolling Out Change
Today the only source of competitive advantage and value delivering comes from seeing what customers need and delivering it. Digital disruptors are changing complete industries, delivering value at a lower costs, with faster development times and with greater impact on customer experience. Digital disruption is simply a mindset that leads to a way of behaving; a … Continue reading What is Digital Disruption and How Companies can Embrace it?
The first thing the program must do is establish program governance by planning how it will monitor and control the constituent projects. Effective governance ensures strategic alignment, the realisation of promised service and benefits, stakeholders are communicated with and kept aware of progress and issues; appropriate tools and processes are used in the program; decisions … Continue reading Program Management Governance in Few Words
We know that programs are longer-term collections of related projects and other activities that will be managed in a coordinated way. A Program manager goal is not about managing the details of each individual project, but rather about managing the big picture, in order to achieve the strategic objectives and realise the benefits for which the program … Continue reading What are the Responsibilities of a Program Manager?
Leaders can not dictate the culture, but they can nurture it. they can create the right conditions for change, creativity and innovation. Leader can multiply the effect of a team. Liz Wiseman interviewed more than 150 leaders to research her book Multipliers: How the best leaders make everyone smarter. Leaders who are multipliers can double … Continue reading How Leaders Create Conditions for Change
When your customer discovers what they really want in their project, ask them how they would like to handle it. You can push out the release date or add more resources (which is like saying we are going to need more money), or you can drop some of the less important stories from the to-do … Continue reading In Agile, How to Handle New Client Requirements?
Communication problems are regularly cited as a main issue for delays in change, misunderstanding, lack of coordination, etc. However basic information about the change program is relatively easy to provide. Those involved in change usually have many questions and concerns, but they also have very good ideas about how to make the change work. Communication … Continue reading Change Management and Communication
Employees who are involved in change but not leading it often complaint that they have to change and promote change while leaders continue behaving in the old way. From some initiatives, new leadership may be needed to ensure success. Examples of new behaviours include promoting cross functional cooperation, focusing on customer experience, digital transformation. etc. … Continue reading Change Management with Leadership
Alignment is about ensuring that business systems and processes collaborate to move the change ahead. To successfully execute change, it may be necessary to modify rewards, controls, communication, training, IT applications, sales, etc. For example, a re-organisation of the sales force may involve the implementation and training on a new Customer Relationship Management (CRM) system, … Continue reading Change Management with Alignement
Many change efforts fail because the required resources are not in place. Significant time is needed to put change into effect. For example, new organisation structures may need to be developed; training is required; people need to be selected to take on new leadership roles; new tools and software need to be deployed, etc. Managing … Continue reading Change Management and Resources