Change Management with Engagement


Engagement can be described as an indicator of the degree to which employees are committed and involved in their work. Engaged employees are more likely to be effective team members and to support and drive change efforts. The work environment, culture, team behaviour, recognition and involvement in work decisions and processes are key factor that … Continue reading Change Management with Engagement

Change Management with Clarity


In many change programs, the context and purpose of the change is not clearly communicated to those involved and affected. The lack of clarity leads to uncertainty, lack of confidence, miscommunication and poor execution. This result can derail the change initiative from the beginning. To avoid this, a clear summary document is very important. It … Continue reading Change Management with Clarity

Why to Support Change


People are not against change. Employees are sometimes more aware than leaders of the need for change, they are in the front-line dealing with poor product quality, unresponsive service, effective competitors, etc. Why resistance to change? This can arise from many causes, most are rational and addressable. Comfort with status quo Lost of control Threat of … Continue reading Why to Support Change

Change Management Resources, Processes and Values


Reading about innovation and disruptive change, I found an important point: Authors Christensen and Overdorf give an overview of how companies fail to meet disruptive change as they don’t make an assessment of the organisation’s capabilities and limitations. They give a framework that helps in such assessment and concluded that "three factors affect what an organisation … Continue reading Change Management Resources, Processes and Values

3 Business Areas to Start Digital Transformation


Organisations are embarking on Digital Transformation initiatives covering three key areas: customer experience, operations and business models. Customer Experience: Digital technologies allow organisations to understand and collaborate with customers across all channels and touch points, whether physical or digital. The dialogue between customers and organisations has become more and more interactive and focused. This also … Continue reading 3 Business Areas to Start Digital Transformation

5 Essential Practices for Digital Transformation


Far too many enterprises are investing in digital tools and technologies without trying to drive changes in the operating model, working practices (people), and culture. Companies focus too much on the technical and customer facing aspects of digital transformation, forgetting that true value can only be leveraged by aligning people and processes. Professor Raffi Amit at … Continue reading 5 Essential Practices for Digital Transformation

Digital Transformation and Change Management


The digital revolution is shaking things up, but long-established businesses like media, music, films, automotive and many more don't like being shaking, particularly if their business models are fragile. The true digital revolution has enhanced business processes, they have become cheaper, more reliable, faster, more convenient and more satisfying. Sometimes the digitally enhanced  process is a simple improvement on what already exists and … Continue reading Digital Transformation and Change Management

How to do Scenario Planning?


What is a scenario? Scenarios are narratives of possible alternative futures. They are like hypothesis asking "what if..." provide a space for discussion and help to build consensus on key issues facing the business and how we might get there. Scenarios are not predictions nor strategies. Scenarios help to discuss about future conditions, opportunities, threats and obstacles … Continue reading How to do Scenario Planning?

Digital Governance Framework in 6 Steps


When it comes to digital, is your company just playing or is playing to win?. The digital governance framework creates an environment where digital can succeed. Digital Governance Framework in 6 Steps 1. Leadership: it provides executive buy-in and support for the digital program. Sponsorship: The program will achieve limited success without an executive sponsor who is both committed … Continue reading Digital Governance Framework in 6 Steps

Change Management: Sequential vs. Complex


Sequential change What is a long vs short time depends of economic factors, industry forces and competitive conditions. Under sequential change, what we see is a chain of activities with movements to the next activity determined by analysis or outputs at a prior activity in the process. Large problems must be reduced to smaller, more manageable proportions. Also one … Continue reading Change Management: Sequential vs. Complex