Kaiser Permanent (KP) is the largest integrated healthcare system in United States, the facts as of 2014 are over 10 million members, 177,000 employees and with annual reporting revenue of $56.4 billion. KP undertook few years ago a scaling journey to develop and implement electronic health record systems with the goal to make life better … Continue reading Scaling Up and Rolling Out Change
How to Select the Right Digital Portfolio?
The digital portfolio management objective is to determine the optimal resource mix and schedule to best achieve the organisation’s operational and financial goals. Selecting the Portfolio Establish the viability of projects based on their strategic alignment, return on investment and resource requirement Carry out risk assessment and build contingency into the portfolio by integrating contingency planning … Continue reading How to Select the Right Digital Portfolio?
Better Performing IT Results in Better Business Value
IT performance and well-know DevOps practices, such as those that enable continuous delivery, are predictive of organisational and business performance. How IT performance is measured? the most used criteria is measured in terms of throughput and stability. The individual measures that make up IT performance are: Deployment frequency Lead time for changes Mean time to … Continue reading Better Performing IT Results in Better Business Value
What is Digital Disruption and How Companies can Embrace it?
Today the only source of competitive advantage and value delivering comes from seeing what customers need and delivering it. Digital disruptors are changing complete industries, delivering value at a lower costs, with faster development times and with greater impact on customer experience. Digital disruption is simply a mindset that leads to a way of behaving; a … Continue reading What is Digital Disruption and How Companies can Embrace it?
Customer Experience Having the Customer at the Center of Your Business
Focus on the customer matters more than any other strategic imperative, customer experience is source of both decreased costs and increased revenue